Dunkin Donuts - New Castle

HORRIBLE CUSTOMER SERVICE AND COFFEE. They are rude and don?t know what they are doing. We live around the corner and would go here every morning and spend but EVERYTIME we try again the coffee is horrible and they have ATTITUDES. If you don?t know howto make a coffee that?s Dunkin? promotes go get training!!! Every other location we never have these problems.

They have gotten my orders wrong several times. One time I went there and asked for a sausage egg and cheese sandwich. I left assuming everything was there and then I found out there was only egg in my sandwich no Sausage no cheese. Another time orderswere switched between me and another costumer and they wouldn't fix it and get me what I paid for.

Definitely a hit or miss depending on staff. The last few times I got an iced coffee, it was so disgusting and tasted watered down and this is before the ice had a chance to really melt. I guess I kept going expecting different results but I'm tired of wasting money on iced coffee that tastes like 90% water, 5% coffee, 5% cream/sugar.

Really hit or miss with the specialty drinks, to charge as much as they are and mess up more than not isn’t great. I guess I should stop going or find a new one.But hey if you need coffee poured into a cup then they’re pretty okay at doing that!

Locking the door by the handicap parking spaces so wheelchair users have to go back down amd around the other side to a different door? No notice by the parking spaces?POOR COMMUNICATION AND THOUGHT FOR THE DISABLED.