Taco Bell - Minnetonka

I came to dinner ordered display some items when I came home, I discovered an item was made wrong. I called and said they don't send out any papers or vouchers, but the girl I spoke to would try to remember, but I had to come next day. that was inconvenient to me, because I don't eat tacoglocke every day, that I didn't care, and I feel that nobody will remember. I'm trying to visit my next one.

What's wrong with rude people? as I command, is this all? Do not acknowledge the one thing I have asked, seriously, I understand that they do not like their work, but do not accept the payment, close the window and pretend that we do not see them just stare us out of no reason.

Been going here for two decades since I was a teenager. Staff keeps getting worse and worse. Asked for sauce on a $16 order, threw the bag at me said it was at the bottom of bag. Of course, no sauce in the bag. Doors locked (at 6pm on a Monday mine you), so couldn’t go in to fix their issue myself.Went around the drive through again, waited, just for sauce….and the lady gave me 4 packets. For a $16 order of several tacos. Asked for more, she tosses 5 at my hand and slams the window shut. Usually you apologize when a customer has to fix your poor service issue, right? Seemed to get the opposite service of that. It’s TBELL, I get it. But watch out. These young females working there are scary bad.

Good food and fast drive-thru at this TB but ordering on app stinks. Ordered using cell app and arrived 10 mins. later and TB had NOT received order despite what cell app stated. Order subsequently screwed up when re-ordered (no burrito, wrong sauce given out) over intercom. I asked for Hot sauce but got 'Fire '. Why not call the three sauces MILD, MEDIUM and HOT rather than MILD, HOT and FIRE? It would be less confusing to both TB employee and customer. Was informed at window I had to cancel the order-they could not do so. Canceled it, but app said it was too late and then sent me a text saying it had been canceled-DOH! Otherwise would have given it 5 stars. Clean up the app!!!

Several times now I've ordered ahead, they've not been able to fulfill my order and refuse to cancel it. Not only did they waste my time, but they stole from me. Tried to reverse it through my bank and they recharged it. Never again. Shame on you.