Scooter's Coffee - Middleton

I’m sad to say I’m very disappointed in Scooters these days. I’ve been going there for nearly 4 years but within the past year, the drinks are very inconsistent and the price for the exact same drink keeps fluctuating up or down every time I come in.Today at 11:45 ish was honestly the final straw. I was the only person in the drive thru line and ordered a large iced black and white mocha with Carmel cold foam. The guy taking the order sounded confused and asked me to hold on. A minute later, another guy asked me my order and I repeated it. He said ok and asked me to drive around. I get to the window and he asked me again what my order was so I repeated it for the 3rd time. I pay and I wait.He returns a few minutes later with a hot drink. Then says “wait, was this hot or iced?” Wow. For the 4th time now, it’s iced.I hear him tell someone it was supposed to be iced and another guy says “it’s fine, just dump it in a cup with ice.” My resulting drink was a super hot mess in a cup with barely any ice and definitely no cold foam at this point. It also tasted horrible. I was so frustrated that I didn’t bother asking them to remake it because at that point, I provided my order 4 times and it was still wrong.As a long time customer, I think I’ll continue on at Starbucks.

I went to get a smoothie from here, on their menu it says that a medium was $5.80. When I asked how much a small was, I was told $5.80. I explained that I was seeing $5.80 for a medium. I was then told that a small cost $5.50 and a medium was $5.80. I continued to order a medium.When I went to pay, I received the smoothie and ended up asking for a receipt, which showed that I was charged $6.00. I then asked why I was charged $6.00 when I was told that it was $5.80 and the menu said $5.80. The employee said that's what the system said and she didn't know about the menu and that's why I was charged $6.00. Had I not had family with me, I would have asked for a full refund and given it back.This type of nickle and diming is dishonest and therefore me as a repeat customer can no longer support this local business until they are more honest about their pricing.In the event management wants to remedy the situation and share their plan of being honest and transparent with their pricing, I will update this review and consider going back.

I was just here and I ordered something new. When I came to cash out, I asked for my receipt and apparently the person had charged me for someone else’s order. It was twice as much as my order and it overdraft my bank account. They said they returned the funds, but it will take who knows how long to put it back. I was not offered a refund receipt. They ended up giving me the coffee drink for free rather than charging me again which was nice but then when I tried it, it was terrible. I came in and asked the counter person if they are like Starbucks and would replace my drink if I hated it and she said sure, no problem. I waited there for about five minutes when another person came to the counter to ring me up for the replacement drink that I had ordered because I didn’t like the first one. She said it was her managers policy to charge for it. So I ended up paying $14 for a terrible drink that I gave back to them and left unable to get a new coffee. I am a single mom of five kids and my bank account is now negative and I likely will be charged an overdraft fee since the refund is not instant like the withdrawal was. I am so incredibly disappointed. I rarely am able to treat myself to an expensive coffee and the experience here was very upsetting.

Just paid over $5 for a 3/4 filled cup of lukewarm coffee. Then when I tried to microwave it when I got home I found out the paper cup is not microwaveable and it almost started on fire. And no the cup does not say it’s not microwaveable. Lesson learned.

Amazing nitro cold brew, both in taste and how it makes you feel. We did the rare thing and went inside instead of the drive-through, and the guy at the counter was amazing, and the music was great in this cute little place with just a couple tables.