Road House - Merthyr Tydfil

Visited tonight with friends lovely food and didn’t take too long apart from one meal which had to be cancelled as everyone had eaten. As I was walking to purchase more drinks I heard from the counter kitchen staff/ chef shouting at other member of staff which can only be described as vile and highly unprofessional. I Also note that I was not the only customer that heard this as it was the talk of the restaurant. It really ruined my experience of the place and will not be returning. I understand kitchen work can be stressful but if you can’t stand the heat get out of the kitchen.

Oh my god, one of the best burgers I have ever tasted! It was fresh, homemade, and full of delicious flavors. The staff was incredibly friendly and welcoming. The restaurant was spotlessly clean. I will definitely be returning.

I sat down and was given a menu. Placed my order. Then read 62 pages of my book before an obviously embarrassed girl came to ask me if I'd ordered. She took the order again. After three minutes short of an hour I received my food. It was not bad at all. Went to pay. Was told to wait as my waitress had to open the till with her key. After a while she arrived and couldn't work the till. Two more waitresses arrived to help without success. Then one got on her mobile to get assistance. I gave them some money and told them to keep the change and walked out. A complete and total shambles.

Delivery took 2 hours and 45 minutes. We paid service charges for Foodhub, but they couldn't deliver the food. When it finally arrived, it was cold and missing items. We had three unhappy kids waiting to eat. We want to support this restaurant, but right now, it's a disappointing experience all around.

Not sure what happened today but our breakfast was chaos! Toast forgotten, fried bread forgotten, bread and butter forgotten. Our hot drinks were forgotten despite reminding the waitress. They hadn’t arrived by the time we finished our meal so we had a refund. Food was lovely when it came but annoying to have to remind them of forgotten items. Really needs to have a better system.