Apollo Grill - Lübeck

Just something for insiders! In the rush times it can happen that a croque/pommes slurries too long in the thermobox. I worked there myself as a driver and know the kitchen, the staff and always like to order myself. Hygiene in the kitchen is completely okay. Monday always starts a lot to do, but ordered time at noon I am not Sunday evening at EM/WM games on 1st! The shop doesn't think so long! Check out the second shop, also waiting time successfully! Sunday:40min Delivery time 16:45 ordered-alls top!

I never order again at Apollo Grill, invoice after internet order €16.50, at which driver €18.20 I addressed him, he said on the internet is an old card. also the tone of his very lean: He: ESSEN, I: Well, what else. Then the surprise, I had ordered gypsy carvings and what I got, 2 chicken carvings with hunting sauce. Then I ask myself the question: do they not know the difference? in any case they get from me minus 12 points. never with them.

On 18.09.15 we ordered, among other things, potato-plant-running with ham cream sauce baked with cheese. I'm pretty unpredictable and eat as well as everything. However, this beginning had 2 serious deficiencies which I could not simply overlook: 1. The potatoes were still in part of the beginning raw not al dente, but significantly harder, since even 2. The ham pieces/disks on the preliminary run tasted slightly blunt like cutout, which was 1 to 2 weeks in the refrigerator. In the case of more precise testing, they have proved to be already discolored. Because of the heating in the oven there was probably no health. Dangerous, especially as I have not eaten ham anymore, but spoiled meat is definitely not one of the products of a delivery service. From someone who had ordered very well in time, for example, we found out that he had food poisoning after consumption. And that's where the food preparation definitely stops! Then I sorted the ham by hunger and ate an edible part of potatoes and flawless vegetables. That's so acceptable. If it can happen, I also thought if the accumulation of defects seems unusual. The next day I called the owner of the order service to inform him and give him the opportunity to bring the matter back. But he just came out and didn't even apologize. As far as potatoes are concerned, he said that this could happen if different even potatoes come together... He just dumped the pampered ham, pure 'pampig' and unfriendly. Unfortunately, we had already disposed of the cover, otherwise I would rather have brought it to the health office. He also refused my proposal to repay at least one discount for the next order, strictly and without justification. I would have expected him not to give a very good start as a return without calculation. How intelligent businessmen use complaints for customer retention... The owner has reached the opposite with his reaction: I am now struggling and take the time to publish my negative experiences here, which I was actually ready to save him.