Hot N' Tender - Liverpool

I could list the reasons forever why the place is so good eating the price and the personal where everything amazing when I went the owner was even instilling good work ethics for his young really fantastic would recommend

Friendliest staff ever, Ali and Mohammed are legends, couldn’t be nicer. Food is 10/10 Wouldn’t go anywhere else.

Me and my friends ordered food from here and it was f*cking horrible, our pizzas were really greasy and the chicken was almost clucking, the only good thing to happen us with hot n tender was walking out the door

NEVER order over the phone. Have been very happy with service from this store when I go in person, and food is usually good, but a nightmare experience of getting home delivery has made me never want to go again! Ordered a large kebab meal...over the phone, and a chicken nuggets meal. Nuggets arrived fine. Kebab meal drink, no chips, small kebab. Tried to ring up to ask for large kebab and chips to be sent. Waited half an hour. Nothing. Rang again. Went round in circles with the service man (who was barely comprehensible) refusing to understand that we were missing items. Only after a THIRD call did they finally reveal that they did not do large kebabs in meals, in spite of me asking for a large meal. Asked them to just send chips instead. Never arrived. No refund. Kebab was also missing the sweet chilli sauce I asked for. The kebab was also cold and slightly burned. I cannot believe the poor service I received and the level to which the service staff refused to cooperate with me. Will be taking my business elsewhere in future.

My daughter, who is in college, was served a raw chicken dish at this restaurant. When I saw the pictures, I advised her to return it immediately. They have refused to refund her. Please reconsider your own experience. I am appalled and have contacted the health department as I write this.