Little Caesars Pizza - Lexington

Ging today to Little Caesars and got an old pizza I threw into the garbage in a warm soda not very happy

Actually, if you are trying to order by phone, they do not answer at all, even if they are all free no one pick up the phone I hope you change guys

Meh, they add too much cheese for the normal pizza (i.e. not pizzas that do not ask for extra cheese). You also wait for your order to drive thru or enter, unless you order ahead. In fact, I went, a car was in front of me before I came in the line and I waited 30 minutes without movement, I gave up. It would be a thing if it were a cozy place. But 30 minutes for a hot n ready place, it's not worth it.

I?m basing this rating on the service. Mainly, the reaction of the lady at the counter (who said she was the owner). I ordered online and picked up at drive thru. I ordered garlic Parmesan chicken wings which are pictured and described as 8 bone in chicken wings. I received 7 small, breaded, round chicken nuggets. The price was $6.99 which is far too much for 7 chicken nuggets. I went inside. The lady asked if she could help me and I showed her the container and the photo on the menu and said ?I ordered wings and these are not wings?. I didn?t even finish my sentence and she became visibly upset and defensive and said they are boneless wings and went on to say in a not very friendly manner that it?s not her fault there is a wing shortage ad we are in the middle of a pandemic. I was trying to recommend they advise customers of this as it is a very big difference but she would not allow me to speak and kept interrupting me stating they are wings. I said they should have signs up informing of this and should have said something when I was waiting for my order. I wasn?t trying to be difficult, I just wanted to return them and get my money back. She kept going on about how it?s not her fault there is a shortage and making me feel bad for wanting to get a refund. She kept insisting they were wings instead of just calmly explaining the situation and refunding my money. This brought a male to the counter and she went on to tell him I was saying they aren?t wings ?but they are?. She kept going on about that and about having to waste food. The man asked if I wanted a refund and I said yes. The lady kept ranting and said for me to go ahead and complain to the manager because THEY ARE the owners. I said nothing about complaining to manager, ever. I just wanted my money back for the wings. My order was over $21 and these were not even close to what was pictured and I felt a refund was justified. She was so rude and out of line from the get go- I was nice about it until she literally went on a rant. At that point, I decided to return my entire order for a refund because I don?t feel she deserves my business after treating me that way. Please better inform customers that you are not serving the wings from the menu, but instead are serving breaded chicken nuggets so they can decide if it?s worth the same price as your usual wings.

Called in a order for my daughters to pick up. Lady who answered the phone sounded young and not sure of the job. She wouldn't let me pay for the pizza with debit card by phone in which my daughters didnt have my card or money to pay she apparently thought it was funny I wanted to pay by phone so I called Pizza Hut instead.