Altapura - les bellevilles

Great stay at Altapura. The rooms were perfect, we had a lovely view of the slopes. It was a good location, ski-in-ski-out but a little walk from the town for the evening time, however they do offer a shuttle, I enjoyed the walk there and back. Nice ambience in the bar area in the evening time, always a fire burning nicely. Breakfast was nice, we did not eat in any of the restaurants for dinner. Pool and spa were beautiful. Rooms: 5 Service: 5 Location: 5

My opinion is mixed on my stay at the Altapura because when the prices are high the expectations are also high. Having a little experience in a 5-star stay, I found some positive things and others frankly to be reviewed quickly: location rather good, the facilities are correct without wow effect either (olfactory identity of the hotel, decoration). A lot of disparity on the service side, that's the problem... some people are gems and others border on lack of respect. The 2 restaurants are OK but a little expensive, the young valet is exceptional. Decent breakfast. We are more in a 4 star than 5 star despite a high price. Adding 4% tips to the final invoice, indicating that it is optional, is simply unacceptable for this standard. If I have to thank an extra service I do it to the person in question! Rooms: 4 Service: 3 Location: 4 Hotel highlights: Great view

Rooms: 1 Service: 1 Location: 1

Pretty shocking stay. However, the service and support dealing with my complaint is the worst I have ever received. I won’t go into all the details all I will say is there is a reason there is 35 one to two star reviews in under a year. It seems the majority of the 5 star reviews are from 4+ years ago when there was different owners. Save yourself the cash no chance this is a 5 star hotel. Rooms: 1 Service: 1 Location: 1

Perfect holiday with the family. Rooms: 5 Service: 5 Location: 5