Chili's - Leominster

We went to the Leominster Ma Chili's for dinner on 9/17/22 for my son's birthday...I ordered the 10oz sirloin medium along with the loaded mash and the rice... However, my steak was a little overcooked but not too bad, my side dishes were cold,I informedour waitress about it and she took the 2 sides back, in the meantime, my overcooked steak was drying up even more so I decidedto just start eating it... By the time the server came back with my 2 sides, I had already finished my bad steak and still noapology from the waitress or manager or an attempt to make things right... Then to cap things off we informed the waitress thatit was my son's 12th birthday and we ordered some dessert for him... She didn't even bother acknowledging him and at least wishhim a happy birthday,a kind gesture like wishing him a happy birthday was apparently beneath her... The food sucks and the staffis even worse... We could've went to McDonald's and gotten better service.

The food was disgusting and stale. Salads did not consist of lettuce mainly croutons. Dressing tasted old. Chilli was a paste and salty. Missing items. Calling restaurant did not fix problem instead made it worse as they kept redirecting me to thirdparty for help. I wouldn't even give them 1 star but had to in order to give review!

On a positive note, our waitress was very kind and apologized for the situation, explaining that the team was currently without any bartenders. I spoke with the manager, who mentioned that they are quite understaffed at the moment. I genuinely hope this restaurant can improve in the near future. I didn't want to write a negative review since my son and I truly love this place, but I felt it was necessary to address these issues. My hope is that by sharing this feedback, I can help them make changes for the better.

I had the pleasure of being served by a tall, beautiful young lady with long curly hair. She was incredibly kind and professional, making my experience truly enjoyable. I will definitely be coming back!

This is my favorite chain restaurant! I've visited several locations throughout New England, and this was my first time at this specific one. I really liked the ambiance here. The food was, as always, excellent, and the service was quick and friendly.