Starbucks - Land O' Lakes

I’ve been going to this Starbucks location for 7 years. Never have I ever been treated with such a judgmental tone and completely disrespected. I was the only one in the drive thru and nobody was in the parking lot. My passenger was smoking. When I got to the window to pick up ONE coffee, the person with long hair and colored ends happily took my money and when they/them realized someone was smoking in MY CAR, their tone completely changed. In a condescending tone they told me that the cigarette had to be put out. I was like excuse me??? There are no signs stating that you cannot smoke in your car if you’re going through a Starbucks drive thru. Again, I am the only one there and they told me to pull forward. I pulled up away from the window to wait for my coffee and the other person that was making my coffee yelled out the window and told me I had to be 25 feet away from the building!!! Still, nobody behind me. I asked him if he was going to bring my coffee out to me and he told me when my passenger was done smoking, I could come back through the drive thru and pick it up! Are you freaking kidding me??? What a joke! I pulled around the building and parked my car to walk in and pick up my $7.00 coffee and they both proceeded to lecture me. I was so mad, I just took my coffee and left. I WILL NEVER GO BACK TO THIS LOCATION EVER AGAIN! If this treatment is acceptable to Starbucks, I’m completely done with it. How dare you give your employees the power to treat customers this way and dictate what a person can and cannot do in their own vehicle. Mind you, if these employees would’ve stopped talking to me, the window to the store would close. What a bunch of rude bullies! Starbucks should be ashamed.

This is the best Starbucks! The staff is friendly and always so fast. They know us by name and treat us like Family.

Paying for overpriced coffee, and mobile ordering it so you don’t have to wait. Then show up after the ready time to wait 8-10 more minutes for an iced coffee. And the reason I had to wait is cause some lady with a pilot hat working won’t stop gossiping with one of the customers. Like seriously someone please tell her to just do her job. Idc how positive she is. I don’t wanna pay for overpriced coffeee to come in to listen to you gossip and not start my order until after I show up.. reflects on the management allowing it. Worst part is, they were t even that busy… like 3 cars in line,….

This Starbucks on collier parkway has the best staff hands down!!! They are amazing!!!

Service is great and drinks are awesome, but filled with sugar, lol.