The Coffee Bean Tea Leaf - Lake Forest

I have been to this coffee bean since it has been open. The service and staff are amazing. I am always greeted with a warm smile and patient staff. They are very kind especially when you have dogs with you. Without even asking, they offered to give my dog a pupcup with my permission first. I 100% recommended this location and will continue to be a loyal customer.

I love their seasonal drinks. The Winter tea latte is my favorite ?

I have been a customer of Coffee bean for many years and I have been going to this location for almost 2 years now and I have recommended them to my family as well… Sometimes they dont do a good job of making my coffee right which is super simple and so I return it and have them remake it for me. They never complain and they always either remake it or just refund me once I return the coffee to them. And so today I went there getting the same drink but they put too much half n half so the coffee tasted too creamy. I went back and asked them to just give me shots and I’ll add it to the coffee myself. Girl with the name Alex gave me the shots and I asked for cups with ice because they barely put any ice on my coffee. So she did that too. I asked her if it’s possible to give me regular sized cups instead because that is what i originally paid for and she was like we dont give those out for free you have to pay for it but I did pay for the regular size already. She out of nowhere started getting rude… Saying oh you always complain about the coffee and have us remake it and saying you can either get a refund or dont come back here anymore and go another location. She said this twice or three times so rudely and with an attitude. I am not sure if I was discriminated today because I had a David’s star necklace because while she was talking she was also looking at it too. This is the first time I have ever gotten this attitude before especially at a location where they even know my drink before I say it completely. This was so disrespectful and I will not come back here anymore. Was someone also giving her advice on what to tell me either on their headphones or somehow else? Dont know.. Very rude and not sure if I was also discriminated against today as well! I didn’t this deserve this type of disrespect from them after being a consistent customer for years. Anyways, Alex work on that attitude!

I 'm a Coffee Bean Tea Leaf member. I have had a member for a very long time. I 've been to many CBTF all over southern california. But this location is the worst i 've ever been too. I 've tried it several times, and each time I 've ordered the same thing they just can 't get the mixed right. I haven 't had this problem at any other location here in Southern California except for this one here in Lake Forest. Period ? ? ?‍?

My experience was far from good. If you like cold hot coffee go to this location.