Knolls - Laguna Niguel

Haven't eaten here and I won't due to several friends that were verbally abused by the owner and the service was abysmal. Seems like it's gonna close down soon. Great job, owner! You sound like a psycho.

On Sunday, July 28th, I was eating at this establishment and had to use the restroom. When I went into the restroom and into the bigger of the two stalls in there (which was not a handicapped stall) I could not shut the door behind me and my wheelchair. My sister was with me and said she would go ask the owner if it was okay if we locked the outside door to the restroom while I was in there so I could have my privacy and the owner said that was okay. I locked the door behind me and about two minutes after I did so, someone was banging on the door and trying to open the locked door. I thought that it was a customer and so I rest assured that the owner would explain what was going on, but the banging and the trying to open the door did not stop. Soon, I started to hear voices and realized that my sister was talking to someone and saying, But you told me that she could lock the door . Then I heard what I realized was the owner of the restaurant say, If she can not get into the restroom she can not use it . Then she kept yelling that I need to unlock the door. I am not able to walk at all and was in the middle of using the restroom so there was nothing I could do until I finished and got back into my wheelchair. I did so about 5 minutes later, unlocked the door and came out of the restroom. As soon as I looked at the owner I realized she was belligerently drunk. I just looked at her and said, I could sue you and walked away, which I could; for not having a handicapped stall, for refusing me to use your restroom and harassing me. After that I left the establishment.

The owner is a sloppy drunk. She’s mean, plastic and berates and bullies customers…never seen anything like it. Look at the reviews on Trip Advisor! The owner has insulted countless customer. Stay away … this owner is unhinged…she is frightening.

We went to Knolls last Friday for Happy Hour and it was fantastic, great selection of food and drinks at reasonable prices, and great service. Not busy at all. I posted their pokey stack and sliders.

Place reminds me of a Senior living community. Food is okay. Avoid the weekends, it's elder chaos. And the bar tenders lose their minds often and fight with management. Lack of control. The pros are, good lighting.