Dunkin' - KITTERY

What was really outstanding was the customer service. The associate went above and beyond to find the bluest and pinkest doughnuts for my grandkids. It was really thoughtful and unexpected !

The food was fine, but we had very poor customer service. It started when we had difficulty understanding the woman at the drive up window, so we asked her to repeat what she said. This must have made her upset hecause she then hollered at my husband toanswer her when she didn 't hear his response. I am not joking when I say hollered. She screamed through the microphone the word, Answer!! I would not recommend this place to anyone. This is not okay from anyone. We were not rude to her despite how shetreated us. I am now editing my review after reading all the previous reviews that also talk about the same type of complaints.Why is the management not replacing these employees or at the very least making sure it does not keep happening? I do not knowanyone who does not like Dunkin Donuts, but is it worth being hollered at? I would be embarrassed if I was managing the store orworking there and saw numbers of complaints about rude staff members.

Eating and service was good, but the load inside might have been a bit cleaner. especially the bathroom was not clean.

Loved to drive up and speak to someone so friendly and nice. We saw a new pumpkin drink and had questions which he was able to tell us about the new drink so we'll, we ordered two large Pumpkin Spice Lattes. They were so delicious and I was shocked at their large size cups when, he handed them to us! We will be back again for sure.

The drive-thru line was poorly managed; they were incredibly slow and could only serve one car at a time. Halfway through my order, they asked me to hold twice, then took my order again. They insisted that I had to buy a sausage, egg, and cheese sandwich, but with no egg, and claimed they couldn't charge me just for a bagel with sausage and cheese, which doesn’t make any sense. Why would I pay for an egg that I’m not receiving? I’ve worked at Dunkin' before, and they never made us charge customers like that.