Domino's Pizza - Kingston upon Thames

I had a terrible experience with the customer service over the phone at this restaurant. When I called and asked what the cheapest item was, the worker on the line replied rudely with a dismissive "What?". When I repeated my question, they once again responded rudely with "What?!". To top it off, I received a very rude statement from them, saying "I have your number, I will give it to the police". I was taken aback by this level of unprofessionalism and would not recommend using this restaurant.

I complained about an undercooked pizza that made me very sick and had to see a doctor. I spoke to a very rude woman this morning about getting a refund. I will never order from this restaurant again.

As of this time being 1.40 am pizza ordered at midnight. As of yet my food has not arrived. According to the checker it's been in quality control for 60 mins now but has not been sent out for delivery. For the last half an hour been trying to call them about the food and as of yet no one has answered. Also have tried to call customer support but they are having a training day and so can't help. Would have thought this type of thing would be perfect for trainees. Utterly useless and I expect the food will be stone cold if it ever actually arrives. Think I will eat else where next time.

Not sure what has happened to this place. Never had an issue before, delivery was fast, correct and service was good. Not this time. Firstly, delivery took twice the time it usually takes. Then, food was cold. Then we realise they brought us the wrong item. We called to explain the situation, but the man on the phone was so terribly rude. Even though they were the ones to make a mistake he treated us as if we didn't make sense, when in actuality he simply wasn't paying attention to what we were saying. He also told us we had to wait for the delivery driver to come pick up the wrong order, and after waiting for 40 minutes, we called back only to be told by the manager that we would get a refund for that item and didn't have to wait. Mind you it was well past midnight and we had to wake up early in the morning. So, not only did we have to eat cold food and tolerate rude telephone manner, we also had to stay up late for nothing! Will not order from them again. ps. Thank you to the manager who was polite to us.

We had an amazing pizza at this restaurant. It was delivered quickly and always arrived hot. The delivery drivers were friendly as well. Thank you for a great experience!