Jimmy John's - Janesville

Good food friendly staff. Could have used a wipe down and some ckeaning, especially the floor.

I was going to thank the staff for their quick thinking and thoughtfulness when making a carry out box out of a box they had in back. But after opening my sandwich with a mobile order and seeing that the avo spread and extra turkey I had already paid for was missing. And being allergic to dairy, I asked for no cheese but alas there in fact was cheese. Kaitlyn the assistant manager was less than helpful and attempted to brag about her position in the company so I did not call back a different day to see if anyone else could help me since Kaitlyn would not. After a 8min phone call, I finally got Kaitlyn to agree to remake the sandwich with the stipulation that I bring in the sandwich that was made wrong. When I brought the wrong sandwich in, the guy behind the counter who was remaking the sandwich said I could just toss the sandwich. Kaitlyn said on the phone she would personally remake the sandwich, she did not. Needless to say, my family and I will not be visiting that location again in the future. I’ve never had such a difficult time getting what I paid for

Food is always good but for some reason there online delivery doesn't work I have seen the driver, but I guess it gets me out of the office for a bit.

Been waiting to hear from management.CAS-1182259-V5H3Y3 JJ:09249001. I have made several

Ordered one sandwich from Court Street.Took over an hour to deliver. The woman driver called me to ask what location she was suppose to go to. She went to the wrong place. When the driver arrived I complained that it took over an hour. She told me if you don't like it don't order from us again. We don't care. Never had a problem before but this was definitely a game changer.