The Cheesecake Factory

Great food as always, good service, place was super Busy on a Sunday Evening, needed to wait for 40 mins for a table for 6. Should have booked! Service: Dine in Meal type: Dinner Price per person: $20–30 Food: 5 Service: 4 Atmosphere: 5

Just ate dinner here and the food was delicious. We had a waiter named Patrick who was exceptional! Very polite and accommodating! We will definitely be back! Thank you! Meal type: Dinner Price per person: $20–30 Food: 5 Service: 5 Atmosphere: 5

I love this place. Service: Dine in Meal type: Dinner Price per person: $100+ Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Godiva Chocolate Cheesecake

I met my friend there this past Wednesday to celebrate her birthday. We met at the location in the Walt Whitman mall We were seated in a booth as we had requested. There we sat for about 20 minutes before our server acknowledged us . After taking our order we didn’t receive so much as water for another 1/2 hour . She disappeared for about 50 minutes . I went to the front and mentioned we hadn’t seen our server .we asked what’s taking so long? She claimed it was because I ordered my burger well done . Well my burger arrives and not only wasn’t it well done but it wasn’t the one I ordered . I send it back and my friend starts eating her fish which was a bit cold and I wait . Someone from management was taking care of me now and he brings me a new order . Also not the one I ordered and with fries not the salad I ordered . This was the 2 nd attempt How does a restaurant take 4 tries to fill a simple order. No apology when it took 2 more tries to get my simple order correct . I had to pack it up cause I wasn’t hungry any longer . We got a slice of cheesecake we had to ask for which they give bday people anyway and an accusation from the actual manger I asked for that nothing about our horrible experience was a big deal and I just didn’t want to pay for hamburger. He kept saying the incorrect orders were no big deal. I guess they wanted me to pay and eat what they wanted not what I wanted . The upsetting part was they felt they did nothing wrong . The miserable attitude complimented the miserable experience of a restaurant that used to be a fun good place to dine . Turns out our server was apparently covering us on the opposite side of the restaurant where her section was and was offering no service to us under protest cause she had to go back and forth . Her misery was clearly visible as she never once checked on us .Apparently everyone is unhappy there which means management isn’t doing their job and needs to move to a quiet location where they can sit and not do anything. Unprofessional and angry attitude there . Stick with places that are happy to see customers.also, I made several attempts to call and leave a voicemail for their customer service as you can’t get one on the phone during business hours so after 4 voicemail attempts I gave up and decided never to return. Parking: Typical mall lot with traffic and hard to find parking.

The food excellent, only the bad thing we had to way long time for the service cause very busy,the rest very good Food: 5 Service: 5 Atmosphere: 4