Whataburger - Houston

Why is it so hard for people that work in fast food these days, to be polite. I thought I would give this Whataburger location a try. After I placed me order, I did not receive a number like they hand to everyone. The person who took my order said hewould bring it to my table. I figured he would remember what I ordered since he did not hand me that number. He never told methat there was a number on my receipt. I ordered onion rings instead of fries. When the meal came out he was calling for anumber I did not have. The order was missing its onion rings, so I assumed it wasn 't mine. After 5 minutes I went to the kitchenand said that burger is probably mine but there 's no onion rings with it. I waited another seven minutes when they finally cameout with my order in a bag and slapped it down and said, here . I asked if I could get a tray. He replied, I haven 't gottime for this . At this point the burger was cold, so I asked for my money back. He stated, he wouldn 't do it but his managerwould. The entire time I was getting my refund, he walked around the kitchen complaining about me at the top of his lungs. Ahyes, service with a smile. I got my money back. What a disappointment! I will never go into this Whataburger again! Anincompetent punk with attitude.

I literally tried to buy food from these people when the dining room was closed by walking from my hotel room. And was told that they could not sell to me if I was not in a car. Despite the fact that I had a $20 that I showed them. I was staying at a nearbyhotel without a car and this was the only place open ?24 hours?. But I guess only for people in cars. I love Whataburger and wasexcited as an out of towner to have one, but am extremely disappointed that 24 hrs excludes people not in a car and they do notwant cash payment. If I could give zero stars I would.

Went around 1am and the chili cheese fries were horrible cold and hard. The Jr bacon cheese burger bun was hard. They forgot my onion rings. The Tea had very little ice in which it seemed warm. Usually they are great, but this was so nasty this time. I called and they asked me dod i want to come pick up onion rings. I told them not at that time. They told me to pick up early in the morning. Noooo really who wants onion rings in the morning. I Just want my money.

I love Whataburger but this particular one seems to not like to have staff working the front. I have to stand around in front of unattended registers for 5 minutes every time lately.Update: it took 40 minutes to get my onion rings that I asked for 4 times today. I will not be returning to this store.

Holy Cow! This is leaps and bounds THE worst experience I’ve EVER had! A total of 3 cream gravies came with my order. The 1st was a very liquidy consistency but acceptable, the 2nd was like thickened white water and the 3rd was just white water. And it’s down hill from there. I can say they pour and excellent soda but you may not get the size you ordered. I waited 45 minutes for this cold burgers, old fries, white water, and rude service! All things considered- I can, honestly, say this location is in dire need of an emergency management intervention. This is the perfect location for how to ruin a business!