Hy's Steak House - Honolulu

I was here in 2016 and was so impressed with the waiters, from seating me, to refilling the waters, to serving the dinner! They followed all the proper protocols. But when I came again this last Wednesday Dec. 27, 2023, I was very sad to see the quality of proper serving go downhill. There was tons of reaching over people's plates, spilling or splattering the water, servers arm right across my face, etc. Not to mention, we had to fan down our female waitress to order desert as she never came to ask! Then she seemed annoyed by the desert we ordered the flaming chocolate lovers ice cream. She was pretty unprofessional also, the way she conducted herself. Not very professional for the kind of restaurant. Maybe an olive garden, but not this quality of a restaurant. Their menu has significantly changed, and their prices have doubled! Would have been nice had they updated their online menu! Even the old cocktail drinks were no longer available! But of course, I found others to try. I just expected more professional service for a bill of almost $400.00 . When I was here in 2016, it was a fantastic experience but this time, 2023, it was mediocre. I got the Delmonico escargot, my adult son got the beef wellington escargot, and my youngest got the crab cakes. We got 5 drinks and 1 desert. Please update your online menus and improve your table service. Edit reservations were under my name on the date I noted in review. Menu's were not updated the day of our reservations as I had screenshoted them to remember what I wanted to order. The gentleman I spoke to even acknowledged the menu was not updated as I was looking for a specific drink too! (Sorry can't figure out how to respond to owners reply).

Absolute favorite steakhouse on the island. Consistent in providing great service, amazingly delicious food, and wonderful experience.

A let down. Over hyped. The food was good, but colder than it should have been because the service was slow. The waiter/waitress (they tag teamed the service literally brought the food to the table on a cart, and then walked away for a minute because he forgot something (maybe a knife? While we stared at our food getting colder. Water service was good, but for anything else we just sat with empty drinks, even after asking. Also, as a pet peeve, there is no dress code enforcement. If you're going to warn repeatedly (website/over the phone about a dress code... Just enforce it. Our entire group dressed up (Hawaii standards but we were surrounded by people in Crocs and sweats. It reduces the atmosphere intended for the evening. Overall, I wouldn't recommend it. The price wasn't worth it.

They added a new early sitting to accommodate more guests during Christmas and New Year so our reservation was at 4:15pm. Best steaks and great table side service.

Best service, best food, best ambiance. Pricey, yes but the experience is one to remember!