Dairy Queen Grill Chill - Hinckley

Mackenzie and her coworker were working so hard with just the two of them to do so much, clearly understaffed. Heard she came in on her day off to fill in for someone sick, too. Give them both a raise!!!! The two of them were doing the work of 4 people. Service: Dine in Meal type: Lunch Price per person: $1–10 Food: 5 Service: 3 Atmosphere: 4

No lobby slow drivethrew Service: Take out Meal type: Lunch Price per person: $1–10 Food: 3 Service: 1 Atmosphere: 1 Recommended dishes: Butterfinger Blizzard

Stopped at Hinkley DQ after sundown. All outside lights were off but I saw a car in the drive thru so I stopped. Took about 15 minutes just to get to the window to order. They said it would be a little while. Another 5 minutes at the window until they finally took my order and there were two cars in front of me. There was a note outside saying the lobby is closed due to staff shortage. They finally took my order after the two cars in front of me got their orders and left. Once I placed my order it took another 5 minutes at the pickup window before anyone came to the window. They came with the food in the bag but haven't taken my pay yet. I was using the DQ app to get points for my order. The person at the window asked me what that was when I showed her my phone to scan. I told her it's for points and asked if they do that. There were signs outside advertising for it. She then said their scanner only works part of the time but she could enter my phone number. I told her not to worry about it. I paid finally then left. I only saw two people in there. Not sure if there was more or not. I understand if there are only two people to do everything. What I don't understand is why they were taking two orders at a time and waiting until those orders were completed and the people drove away before taking more orders. Not very efficient. The other thing that bothers me is the person that acted like they didn't know what the DQ app was and to scan points only to acknowledge it once I told her. I will not be stopping there unless I need to kill an hour or we are post apocalypse and there is nothing nearby for ten thousand miles.

Kind staff Service: Take out Meal type: Other Food: 5 Service: 5 Atmosphere: 5

Service: Dine in Meal type: Lunch Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5