Hever

We were gifted a 2 night break away by my daughter and we chose Hever Hotel from the list of properties we could stay at. Whilst the staff were nice and food was good sadly the bed was awful with lumps and bumps in the spring mattress after a terrible night of hardly any sleep we decided to not stay the 2nd night. My partner said we could ask for different room and that bed could be just as bad so he just wanted to leave and not say anything I said ok but if the staff ask why we are leaving I will have to tell them the truth nothing was mentioned when we settled our bill a day early!! I emailed to tell them the bed was awful and suggested maybe to purchase a memory foam mattress and better quality quilts and pillows ! Till this day I have not heard a word from them customer service not up scratch sadly.

Beautiful place well done up for Christmas. Room with four poster bed. Warm and welcoming. Staff amazing and friendly. Marilyn at the restaurant was so lovely. Wish everybody was friendly and welcoming. Rice pudding with fresh berries was tasty. Worth a try.

A lovely hotel. A great setting for a wedding and/or reception

Stayed here while we visited Tulleys and Thorpe Park. The rooms are outside in little courtyards which was nice. Lovely big clean room and it was very quiet. Didn’t have breakfast in the hotel but we did have dinner one evening and it was tasty. The staff are very friendly and helpful. Only negative was the shower. Very hard to regulate the temperature as it kept going from cold to scorching hot and down to a trickle at one point. Otherwise it’s a decent hotel.

We got married at Hever Hotel on 30th August. We booked in November and from that day the staff were amazing! So helpful, responsive and attentive. They helped us seamlessly plan every detail and were a pleasure to work with. We also got a great package and the team were really accommodating with our requests. Everyone commented on how lovely the food was and there wasn’t one complaint from any of my guests about anything. The rooms are spacious and good value for money. The only constructive criticism I have is that the drinks are quite expensive. Other than that I cannot recommend Hever Hotel highly enough. Special thanks to Simon (manager), Catherine and Maisie (events planners) for making our day so special you’re all amazing xxxx