Grand Central Hartlepool

We had an amazing stay at the Grand Hotel last night. The suite room was incredible with a whirlpool bathroom, two large beds, and plenty of space to relax. The staff were fantastic, check-in was smooth and they were willing to help with anything. We originally planned to eat elsewhere, but the weather changed our plans and we're glad it did. We enjoyed a delicious three-course meal at the hotel restaurant, and our waiter Jordan was exceptional. He was very attentive and made our experience enjoyable. We will definitely be booking again in the future.

I wasn't sure what to expect when I reserved a single room, but I was pleasantly surprised by the first-class accommodations. The room was very clean and well-designed, and the overall facility was top-notch. The bed was extremely comfortable, but the only issue was the shower pressure. Despite this minor inconvenience, I thoroughly enjoyed my stay. The seagulls may wake up early, but I had earplugs to drown out the noise.

Came here for a wedding for two friends and stayed over. For the wedding part of the day it was amazing food and drink. Nothing too much trouble for the staff. The accommodation side was star. Hence my overall rating. Having booked up...a room months ago I rang up recently to confirm and they had me down as person staying. This was changed on the booking. The room was shabby and small with a size bed in it. The light didn’t work and there was wallpaper hanging off the wall. We asked to be moved but were told no other rooms were available. Mentioned the size of the bed to the receptionist on check out and was given a refund however we should never of been allocated what was a single room for two guests. Breakfast was poor was severed till and we came down at everything had obviously been sat out on the warmer. The bacon was hard and inedible and everything looked dried up.

Stayed last night first thing to notice is this is old style key entry! Our lock wasn’t quite stiff so took a few moments to get into the room. Upon entry the room was incredibly basic. Outdated brown (dirty carpets) and curtains with rips...in. Old bottle of Budweiser was left on top of the wardrobe. Basic bathroom with bath and shower towels not large enough. Bed was ok large king size a good nights sleep. As this hotel is on a main road and next to the local nightlife it is quite loud with people shouting most of the night and emergency services vehicles constantly going past the hotel most of the night. for our room and I would not have paid any more.

I am not happy with this Hotel as even though I had already paid and showed them evidence, they said that it wasn't in their system so I had to pay again and was left to sort it all out when I returned home. I...feel as if they do not value thier customers as they knew I had already paid but still let me return home to sort it out.