Mcdonald's In Arl - gton

Everytime I order in the mobile app to make it (faster) my order takes so long to be brought out to me that my order is cold by the time it makes it to me.

I came here today. The workers were so kind and lovely. They cooperated with me perfectly and I had no problems. I asked them for extra mayonnaise and boy did they get me right…

Are you looking for customer service? An argument about sauce, having sauce thrown on the counter, or even just straight being ignored? Then this is the Wcdonalds for you! Absolutely the worst who ever did the scheduling here didn't know what they were doing especially for a Sunday and the crew they had was even worse they put 17 Sauces in my bag but not the sauce I wanted. I got sauce I didn't even ask for, but when I asked for the right sauce, I was told they were going to charge me. So that means that I get to be refunded for the 15 Sauces I returned to them? No, I didn't, and the way the heavy set black gentleman, sorry, but he refused to give his name but was rude to my wife when she was being nice. Definitely not coming back, and I don't mean to be that person, but the church will be praying for yall because you need Jesus.

Went through drive through, server at checkout swapped an order to a combo to save me money. Very thoughtful and proactive.

This is supposed to be Deluxe McCrispy Chicken Sandwich. I bought three of the them. Two for my kids and one for myself. When my kids were eating, they were complaining that, it was very dry and chewy and not edible at all. I thought they were being dramatic and told to stop complaining only to notice it myself when I opened mine later. They were right. It was so dry n chewy I had to run back to show them mine. Surprisingly, the guy at the McDonald’s says this is how it’s always been made. My wife couldn’t control her laugh but she smiled and said “we never saw like this before”. And he goes like “well I dunno I can remake it and exchange this sandwich alone”. We said okay. And I told him not to put Tomatoes in it this time and sure he forgets it and remakes it with same overcooked and burnt style chicken sandwich and puts tomatoes in it again. These pictures are from the second sandwich. The first was even more burnt and thin. He tried arguing with us for the first time when I said it’s burnt, hee said “no it’s not” and only when I showed him he said “ ok yeah it is”. I think either the quality of the McDonald’s is going down or this particular joint located on the cooper street and green oaks is having a very bad team who doesn’t know how to make their sandwiches. Bad customer service and very bad food.