Panera Bread - Glen Cove

Best experience ever, great staff, amazing service.

Something about Panera that feel clean and fresh. Food that dont slow you...

So last night I accidentally ordered my drink to be picked up in cafe instead of the drive thru. I pulled up to the drive thru and was told I had no order (a Sip Club drink). I asked if maybe it was in cafe, which was an accident. The girl I spoke to said I’m going to have to come inside to get it. I told her if I could just cancel and reorder for the drive thru…my feet were killing me and I really just needed the convenience of the drive thru after a long day at work. She continued to argue with me about why I ordered in cafe, no she would not accommodate me etc. in the time she was arguing with me she could’ve gotten me my drink. So now upset, I march in there and am told that Hertha is the manager…who I know is a shift supervisor NOT the manager. I voiced my complaint any way and she seemed not to even understand me. The lunch crew is usually extremely friendly and accommodating, but the night crew is AWFUL. Considering I go every lunch and pay for my Sip club benefits… will cancel and will never go back. They are rude, belligerent, and downright inconsiderate. Jaidan is usually there for the lunch shift, and he goes above and beyond, extremely friendly and makes it a positive experience. Too bad his coworkers ruined that for me.

Stopped for a quick coffee while being on a road trip. My Americano was fine enough, nothing special, regular hot coffee. Also tried orange scone and blubbery muffin, both were delicious. Service was excellent, quick, and friendly.

Genuinely a little scared to go back because the manager threatening to shank someone early this morning. Food is fine I just feel uncomfortable going back now. Staff otherwise is great but be careful