Starbucks - Forest Hill

They used to make it good, not sure what happened but the past 3 times i've ordered from this store they made my drink terrible and wouldn’t fix it.

I come here EVERY morning before work and get almost the same thing. Med. cold brew with two pumps of a flavor shot and two pumps of liquid cane and most of the time I barley have anything in there, today there is nothing in my coffee. Mind you we pay for the flavor and it’s just a rip off since they don’t do it properly. The staff is nice but not nice enough for me to pay extra not to get what I ordered!

Wifi was so bad, random drops and issues connecting to VPN.

Not bad Monday-Thursday but the Friday and weekend crew here are extremely slow and act like they have all the time in the world. Mobile orders take 20+ mins. This use to be one of the better ones but it’s fallen to laziness. There’s one girl that’s here earlier in the week that keeps everything going smooth. When she isn’t around, these fools are lost.

I walked in and as the only customer standing at the counter, waited while not even being acknowledged by two workers standing at the counter and facing the door. They were talking about current affairs to another customer who was sitting at a table across the store. I stood there for a few minutes when another worker looked right at me and again did not acknowledge me. I have spent my career in customer service management and I would NEVER ignore nor would I allow my employees to not at least acknowledge a customer walking in the door. When someone finally waited on me, his demeanor was not the friendliest nor did he apologize for my wait. I would be really hard pressed to visit this location again. Very disappointing.