Locks Trent Lock Golf Club - Erewash

After a very crazy golf session which we all thoroughly enjoyed, now a lovely drink before lunch. We all made out way to the bar to order a drink, sadly only one young guy working, seemed to us all a trainee and it showed, no other member of staff to help him. I instanly knew he had not a clue about wine, when he asked if i wanted ice in it a definite NO NO. The 14 of us had pre ordered our meal, so we chatted at the table and waited, which seemed to be ages. The food came out in dribs and drabs, unfortuantely anothe obvious trainee, as he muttered what the food was, and no one could understand him, but we got through in the end. Very disappointing as several of the orders were wrong, ladies either side of me ordered ham/cheese toastie on brown, came on white, few odd green leaves on the side, i ordered scampi and salad, no chips came with everything. We then had to ask, do you have salt/pepper/tomato sauce, he went away and came back, a lady wanted dressing for the sad looking leaves, he went away and came back. Surely if in a professional restaurant these should have been on the table before we sat down. Then another queue to pay for our meal, it took ages and ages. Overall the cray golf was a great challenge, the lunch left a lot to be desired No wonder there was a notice in the ladies loo, bar star required. I think more mature people are needed, and also to be aware of what clients expect when eating there

Lovely place, super friendly and helpful. Opened the garden area as we had a small dog after they just locked it! (Dogs not allowed inside. Ordered fish and chips which was taking quite a while. Found out why the order hadn’t gone through to the kitchen. Apologies and a free drink followed. Food came out then very quickly. Not a huge portion of food but satisfactory. Queried breakfast there and was pleased to note they provide breakfast from 8am. No problem pulling into the huge car park in our motorhome.

We used to come here quite alot, food and service always been spot on. Not been for around 3 months, so thought it was a time for a return. Went in recently with family, first of all, very quiet. Which isn't strange for this place unfortunately. The food was average, and luke warm at best. No thought into presentation at all, and bland. My partner and I barely finished what we ordered unfortunately. The young waitress was very apologetic, but that was all. After a conversion with a elderly gentleman (I presume he's a golf regular) they lost the head chef and bar manager just before Christmas, which I understand isn't ideal but 1. Alarm bells? Losing two senior staff before Christmas, has to be reasons?! and 2. Not the customers fault, shouldn't be punished for this. The young girl who served me was spot on. Not her fault. The shorter lady(presume new bar manager, walking round like she owned the place with a face on) she was working with, not interested at all, too busy chatting to the elderly lady behind reception to notice anything. At one point we thought she may have gone home she was there for so long. I used to love coming here, but new staff clearly either not up to scratch or just not interested, both is a shame.

Following a family Christmas meal this week we were shocked to receive such awful service and food. Massive waste of money…..Having followed up our complaint with management we have received NO form of compensation or solution to our emails other than a “Welcome back” and our feedback being noted.!! On the night we were told the Christmas menu would be available over the phone twice! Got there and told it wasn’t on and had to be off main menu with choice of a few special off the board. Painfully slow service!!! Restaurant and bar SUPER quiet lack of attention and atmosphere played to our table. Has to remind the waitress about crackers on the table. Food chucked on the plate, food didn’t come out at the same time on any course. Simply lack of details , no butter or lemon on prawn cocktails. Hard overcooked hallumi fries. Over cooked veg, tasteless veg wellington for saying this is a “special” is was like something out of ice land !! Tomato sauce was awful , tangy and watery! (See image) Nearly £15 for this ! Steaks not cooked as asked and given 2 small steaks not the size of one as stated on the menu. Bar staff tried their hardest but couldn’t give discount for this over all BAD experience such a shame as our family love it here as it holds many dear memories….Very very disappointing and such a shame. Don’t go safe your money.! You’re better off eating at home. I wish we had. As now we won’t get this time back. The whole reason for this family meal was because we won’t be together at Christmas this year. Left a very very sour taste in our mouths!! Such an unacceptable and unenjoyable experience. Never again!!!

On Saturday, 1st July 2023, my wife and I were looking forward to visiting the Golf Club Bar for a casual lunch. It was my wife’s first visit for a meal and we both casually dropped in at 1.30pm, relieved to see plenty of vacant tables and only a few customers dining. I duly placed our orders and since the wine list did not include any New Zealand Sauvignon, I purchased 2 x 250ml glass of House wine, one red, one white, priced at £6.25 each. An hour passed as we quietly enjoyed chatting over our leisurely drink when we both realised that our food had never arrived. I checked my till receipt to ensure it had been ordered and noted the receipt was not itemised, merely providing the total amount paid £38.15. We checked the menu/drinks prices and found that we had actually been overcharged £1.50 but considered this too insignificant an error to make a complaint. However, I went to the bar to enquire about the food with the female bar maid manager? and then also mentioned the overcharge. She checked the prices we had itemised on the back of the till receipt and agreed the £1.50 difference. She informed me that this was due to not having any of the ‘House’ white wine “chilled” in the fridge so she had advised the young male ‘trainee’ to serve another white wine priced at £6.95 £0.70 , charging me the extra without even politely asking if this was O.K? I accepted her explanation regardless that no reason was given for the further £0.80 overcharge. By now 1.5 hours had passed and I ordered another 175ml drink for my wife and enquired about the food. This same female barmaid manager? informed me that the food order had never been passed through to the kitchen, adding, “sorry my darlings but I will get the chef to start it now”. There was no offer of even a complimentary drink to recompense us for the delay and inconvenience spoiling our lunchtime meal together, nor any offer to refund the unexplained £0.80 overcharge. I was lost for words but declined to wait any longer so we promptly left never to return for another meal. In retrospect, I find it utterly appalling that senior bar staff had arrogantly, without the knowledge of their customers, served a wine at a higher price and simply charged for it, whether or not, we actually were served a higher price wine is also questionable? I find it also utterly appalling customer service that no goodwill gesture was even offered for the long delay and inconvenience that totally overshadowed the enjoyment of our lunch together. To not provide the customer with an itemised bill is open to sloppy input of food/drinks prices that unsuspecting customers simply pay in good faith. We live fairly local and, both now retired, we frequently enjoy dining out each week, however, this negative experience serves as the loss of two potential regular customers due to their appalling customer service from ill-trained bar staff. I would recommend that all customers now CHECK THEIR TILL RECEIPT to ensure they have only been charged for the food/drinks they have actually ordered. This review was sent directly to the 'Operations Manager ' at this venue on 3rd July, 2023 and not even acknowledged. Professionalism begins 'Top Down ' so that is obviously lacking too.