Hot Stuff Pizza - Elkhart

Had a £31 order which they happily took the money and the food didn’t arrive, husband went down to see what had happened and they made out he had been scammed when in fact it was them who scammed us absolutely disgusting way to treat customers will never use them again

So a couple of years ago I used to pop next door to see this girl when she sent her Mr out for pizza downstairs. We'd often sling the guy on the till a fiver to **** up the order on purpose to give us more time. The pizza is nice.

So, I live upstairs and I visit Hot Stuff at a minimum of once a week, sometimes 3 times depending on work hours and what food I actually have in. I always get the student deal: pizza, chips and a drink for 2.99 x2, one for me, one for the Mrs. Came in today to order my usual, the idiot who was working the till (black hair and glasses, said his name was Ahmed) took my order, one of the pizzas is a margherita with a garlic base instead of tomato. So effectivly garlic bread,because my Mrs is pregnant and doesn 't like the tomato base. The rudeness from him telling me he won 't put it through because its not an option on the till and that he doesn 't care if his colleagues have done it for me in the past, he point blank refused. Disgusting customer service. Shouldn 't be the front man of the business if that 's how he 's going to behave.. Won 't be going in again if it 's him behind the counter.

The pizzas are made fresh to order, and taste is good, though I would say they are not the best quality. I was also annoyed that I asked for a regular size pizza (which is advertised on their wall), but was told they don't have regular, only medium or large (more expensive and larger than regular). Staff were not very apologetic in this regard either. I suppose you can't expect much more for late night take aways, I was just surprised by all the 5* reviews.

Ordered a pizza at 9:54 was told it would be 15 minutes but it has been one hour and still not here. Called to check half hour ago and was told 15 mins and then they put the phone down. .