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Bidrage med feedbackI have ordered takeout from this restaurant many times and always enjoyed it. However, my first dine-in experience during the Christmas period with my family was disappointing and will be our last. The food was good, but that was the only positive aspect of our visit. The service was slow due to a lack of staff, although the few that were working, particularly the two women serving, were pleasant. The man, possibly the owner, was rude and did not acknowledge us when we arrived or when we left. When we asked for milk for our baby during the meal, we were simply told they did not have any, which seemed unusual for a restaurant. We also inquired about fortune cookies and prawn crackers, receiving the same blunt "no" response. Upon leaving, I noticed the dirty fish tank, giving me a sense of pity for the neglected fish. In conclusion, while the food is decent, if you are seeking a welcoming and customer-oriented dining experience, I would suggest avoiding this restaurant. We will not be returning.
Although the service from the owner was lacking, the food at the restaurant was outstanding. The other waitresses were extremely friendly and attentive, assisting us in choosing our meals. They truly deserve credit for their excellent service, and the owner could learn a lot from them about customer service. When we left that night, we noticed the owner outside chatting and smoking with other customers, but he did not acknowledge us or thank us for our visit. Despite spending a significant amount of money at his establishment, he showed no appreciation towards us. While he may have been having a bad day, it is unacceptable for him to treat his customers in such a manner. I would have given this restaurant 5 stars for the food and service from the waitresses, but unfortunately, we will not be returning due to the disrespect we felt from the owner. It's a shame, Stanley.
Please disregard the most recent reviews! My family lives in Hessle and we have been to Stanley's a few times now. Each time, the food has been exceptional, with generous portions and delicious flavors at a great price. The owner is friendly, as long as you are friendly in return, which is not difficult to do. It appears that some reviewers may have taken things too personally, as anyone familiar with Chinese cuisine will recognize that this restaurant is authentic. We are excited to visit again and commend them on their fantastic work!
While the food was great, the gentleman who greeted us was offhand from the moment we arrived until we left. There only was us and another table dining the whole time we were there. Will not be back. Never asked us if we enjoyed the meal, or thanked us. Very rude man.....the girl serving was lovely....shame
**** food management and boss treat the young girls like dirt experiences was a Eye opener not a good place to eat