Panera Bread - East Meadow

5 stars Panera. Food was perfect the customer service was even better. Thank you to the sweet lady who gave my son a cookie, it’s people like you who keep these establishments running. Keep doing what you’re doing.

There is a problem in this location, I think.. Hicksville location is much more professional.. Is every branch franchised? Or company operated? Whenever I go this East Meadow location, there is a line because either there is one cashier or none !!! The cashier does his/her job and also other duties like preparing pick up orders etc. Even if I order online to pick up, when I go inside, I wait on the line to pick up my order.. If I order drinks online, the cups are not ready to pick up either. And this is like this more than 5 months. Very disappointing... Very disorganized place... Sometimes we get wrong orders... We say no bacon, and we get back... I argued with my wife a lot because I didn't check the order at the place... They have to hire more employees and bring managers from other locations...

The whole point of RAPID PICK UP is so that you do not have to wait in line that's why it's called a rapid pick up. Everytime I come to this location they have one associate at the register who is responsible for ringing people up in addition to hanging off and making the drinks for the rapid pick ups which isn't fair to the associate or the customer. If you're going to have RAPID PICK UPS behind the counter to prevent thefts (at least that's what they told me) then have someone else up there handing off the RAPID PICK UPS so that we don't have to wait. It's that simple. So annoying and irritating. As someone who works in customer service this is terrible customer service.

Each time I go here I've noticed the staff at this location always informs you if you have an offer on your rewards to use so that you don't lose out whether it's a free bagel the $1 discount or anything else.

I did my order kios and picked everything. They had my notes and everything but looks like they prepare orders the way they want it. I wasted my time and my money.