Panera Bread - Durham

Great eating in the regular customer service usually great. to the last visit. I ordered a sandwich and I had 2 small fiber bands. for the price they pay, it was unacceptable

When I say ABSOLUTELY THE BEST CUSTOMER SERVICE! They went over and above to correct my order. The quick turnaround makes me a happy camper. I am a frequent customer and the customer service has always been exceptional but that minor hiccup made it even better! I will forever be a fan!

Favorite place because I signed up for the Sippy club great I can use there wi fi for however long I need!!!

I usually enjoy Panera, but this last visit was a little rough. The person at the drive thru was very nice, but after running my card it pretty much went downhill from there. I was asked to park in the pick up spot while they finished my order. Took a little over 10 minutes until someone finally brought out our order. Got home, open up the bag to find out we didn't get any silverware. Was at least hoping for a spoon for the soup. The fried chicken sandwich was horrible. We actually ordered the signature take sandwich, but received the spicy one for some reason. The sandwich itself though, spicy or not, was really bad. Tasted like it was from a cheap fast food joint, like it had been just sitting there for a while. Bun was stale, and the size of the chicken patty was really small. Don't think we will ever return to this location.

DO NOT EAT HERE!!!! This is the worst Panera Bread location I've ever been too. Today I bit into my sandwich and found a chunk of RAW chicken. This is a huge health concern. Just overall this location is very poorly run and has awful food quality. A few other examples are times when I've ordered a latte and go pick it up only to find out the cup is barely even half full, and times when I've waited in the drive thru for over half an hour even though I'm the only one there. Just overall terrible and a big waste of money, and the raw chicken I was served today was the last straw. Disgusting, do NOT eat here!!!