Mao - Dublin

We have been ordering from this restaurant for the past few weeks and the food is fantastic. However, the service is subpar and when it comes to delivery, charging a premium of €4.50 you would expect top-notch service. Unfortunately, this is not the case. If there are any issues with the order, customers should be informed. The excuse of being "five minutes away" is not acceptable, especially when it is not true. Overall, we have very little confidence in the performance of this takeaway. The service is very poor.

I was greeted with not much more than a grunt from the staff, I asked about drinks and I wasn’t answered, the staff member just pointed to the drink wall. When my food was ready the staff member made eye contact but did not say a word , not even a thank you. I was not asked about payment just had the card machine moved towards me, I was not told the price etc.The food is lovely but I must say, after working with the public I’m aware that it’s very easy to be nice.

I have been eating food here for years and he quality is great though the portions have halved in size over the last year or so. Recently I bought a main dish for €14 and the main came in a small rice container! I used to always have some left for a small snack the following day but now there is barely enough for the main meal. Come on, don't be cheating the customer. Give them what they are paying for. Don't be scabby. The other Mao franchises put the the mains in the full size container. I thought the whole idea of a franchise is that there is consistency between-all the restaurants??? I brought it to the attention of the manager before and they said I was correct that they give smaller portions sizes here though said there was nothing they could do about it.

We got takeout from Mao Tallaght consisting of Singapore Noodles, Ribs, and Beef Duck Chow Mein. While the food was tasty, we found the portion sizes to be smaller compared to other Chinese takeout places. My teenage children were still hungry after the meal, but we all agreed that the quality of the food was good.

Today, we ordered two main dishes at the restaurant. Unfortunately, it took 1 hour and 10 minutes for the food to be delivered, even though we only live a 15-minute drive away. We were told twice over the phone that the driver was on the way, which we found ridiculous. The food was okay, but I was disappointed to find that I had only received three pieces of extra prawns, as I had ordered more. This experience was disappointing, especially since we usually enjoy dining at this restaurant.