El Pollo Loco - Downey

It's a very clean place and they make nutritious and delicious food.

Consistently opening later than their actual opening time. Went through drive thru a half hour after they opened and was told through the speaker they weren?t ready to serve food yet. This has happened multiple times.

So dirty all tables with rubbish a lot descend on the floor

This situation was terrible in the past. Although the service was not great this time (the points remained from the orders) it was better to clean the facility was safer.

If i would to give zero stars I would! Messed up my order twice i ordered the double chicken tostada Salad and when I received the last one it didn't have no avocado nor Pico de gallo if I wanted it plain I would of ordered it plain I didn't want sour cream or cheese I'm lactose intolerance so I returned it til they got it right by the time they gave me without the cheese and sour cream they didn't put avocado or Pico de gallo. By the time I got home I noticed they just tried to take out the sour cream and cover it with lettuce but they left sour cream.. what a waist of MY MONEY now I can't even enjoy my meal. Poor customer service I think this is by far the WORST pollo loco I've been to.