Waffle House - Dothan

The food was great and service by the was as well. However when I walked in about 9 am I noticed the lady on the grill rocking and rolling while the average height to a little shorter white guy with very short hair or a shaved head (it was hard to tell for sure from where I was standing) was holding a cell phone with a cell phone talking on it and trying to cook as well. I feel like that information is relevant because I think it needs to be addressed by someone and now I'll explain why. While the lady had multiple orders running at one time trying to keep up, he had about 1/4 of his station rolling. There were plates lined up from one end of the countertop to the next that were set up and waiting for food to be dropped on them. When one of the waitresses approached me and took my order at some point the guy just disappeared. When that happened a few of the waitresses that also had customers to attend to attempted to help the lady on the grill as much as they could. At some point the woman working the grill, while still attempting to keep up as much as she could, looked over her shoulder at one of the waitresses and ask where the man was calling him by name which I didn't catch. The waitress went into the back office area and came back with the guy. During absence I heard one of the other waitresses say something about them being short staffed. Then when I left I saw 2 people (a young woman and young man) out back smoking for sure but it's possible there was another or more based on the way they standing, their body language and the way they talking. Now these people may have been on break or lunch or something but with them outside the other man should have never left his station until they were caught up barring some sort of REAL emergency. Chit chating on your personal cell phone while leaving a co-worker in the weeds is a real jerk move and extremely bad work ethic. Kudos to the ladies keeping it rolling as much as they could alone though while he was MIA.

We walked over from the truck stop and had a great, fast and hot breakfast with great, fast service from Bri. Watching the cook , being fast and efficient was fun! The restaurant was clean and capacity was full at 50% because of staggered seating!! Our first time here! Hope it won’t be the last! Thanks!!

Great service!! Very nice all the way around From the employees to the good food! We will be back to this location!

Our meal was perfectly prepared, the staff was friendly and efficient, and the temperature was great. It was so wonderful to have a hot meal that didn't get cold before you could consume it, because the a/c was blasting, freezing you and your food! I highly recommend this Waffle House.

My son loves this place! The food was great. Could work on customer service a little more but overall experience was good.