Panera Bread - Deerfield

I have things I usually like at panera. I like the Chai. Also like the blood orange lemonade. I like the tomato soup. And I like the broccoli mac n cheese (cup and bread bowl). And numerous bakery items are tasty snacks. I went outside my Panera experience and went with something that I love at other non-franchise establishments. Oops! The Modern Caprese is absolutely gross. I wish I would have taken a pic of it before I pulled it apart into a mess that looks like a hawk disembowled it. I want to make it known that the employees are not to blame. Clearly, the persons responsible for disseminating corporate info on new sandwiches failed. The Modern Caprese has a delicate balancing act of flavors. It is extremely easy to make. But it is not a hot sandwich. In fact, cooking the sandwich like a panini completely ruins the most basic characteristic of a Caprese: it's fresh ingredients.Fresh Mozzrrella is delicious. But when warmed up in a panini, 8t becomes rubbery and tasteless.Basil and tomatoes are great toppings. But when warmed up, the fresh mozzarella becomes limp and slimy. It gets difficult to distinguish a Caprese that sat out in the sun all day from one that was heated up quickly by the Panera panini oven.Why did I give 3 stars when this failure was such a huge bomb? Because the employees did their jobs. And if they had been trained to make the Caprese hot and to cook the fresh ingredients until limp, well, than there can be no fault in service.So, the total loss of stars would be warranted, except that service was quick, the store was clean, and they made a yummy chai.Panera... corporate people at Panera... serving the Caprese hot is akin to boiling a table salad and serving it steaming hot. Gross, right? Same with the Italian salad.

Expect them to be out of most ingredients by the evening. Also have had my order given to someone else. Submitted a complaint through the app about my experience, was offered a gift certificate, only for it to be rescinded before I could use it. Every experience here has not been without issue. Won’t be going back.

They mess up my order every time!I explained what i want and at the end they still mess up the orders.

It was delightful! A ray of sunshine on a cloudy day!

Awesome place. The staff is always smiling and friendly.