Café Rouge - Dartford United Kingdom

I have to say that I am deeply disappointed. We waited a long time and queued up patiently for staff to at least speak to us, we would have understood if someone explained that they were busy, but it didn't look like it was packed hence why giving atmosphere 3/5). The two staff that were talking behind there counter looked across at us and one of them, who I am assuming was a supervisor or manager, lifted her hand up and indicated that she would be one minute she put up 1 finger). We continued to wait for another 10 minutes and people started to queue up behind us. Still no one arrived and we decided to go. This is unfortunate as I have been to other Cafe Rouges and they have been alot busier and was treated well. I have just come back from USA and I have to say that the customer is treated very well, they have a greeter and then other staff would wait on the customers. Maybe it is time for Cafe Rouge to adopt this way of dealing with it's customers and if they do, they need to do this much, much better. I will attempt again next time I come to Bluewater and will update this review, as I believe in giving a business another chance. Let's hope they take their potential customers seriously.

Very dissatisfied with the standard of their so called classic afternoon tea. It's the worst thing I've ever tasted. Presentation and hygiene was poor. The teacup were dirty, which had to be replaced twice. The sandwiches hardly had any fillings in them. Comparing to what was advertised on their website it definitely was not what was presented to us. This whole saga just spoilt the whole mothers day experience. Don't waste your money on the afternoon tea. The bread was old and stale. Which was just cut up baguettes with leafs in them. Upon poor and slow service the end result of the food was just a waste of time.

Amazing experience, we have been served by a lovely young man. I don't know his name. He has blonde and curly hair. He is such a lovely guy, friendly and helpful. Food was 10/10 happy to return.

It was all right, but nothing special. My chicken burger was ok but the fries were a little under cooked and could have been hotter. And my feet and legs were cold for some reason. But the staff were charming.

I honestly can't say enough good things about this place. For a chain restaurant it doesn't feel that way. The staff are all polite, friendly and welcoming. The service is great and as someone who has spent time all over France this does have an air of parisian café. The food is delicious and well prepared with just the right amount of time before it arrives to know it is not just heated in a microwave. Not only that but the food is good quality and a perfect portion size. Pricing is fair especially for what you get and the coffee is great too.