Mcdonalds Bourne End - Dacorum

Have used this McDonald’s for the past 20 years and in the past year or so it has become a shambles. My last 15 orders or so I have had to park up in the waiting bay. This McDonald’s is not fast food anymore. Shame as it used to be the best McDonald’s in the area.

As a mum of 7 year old, we love to travel so we have been to many Mc donalds, but with a hand on my heart I can admit this is the best one !! (A41 services) Staff are very nice and helpful and the cleanness is spot on every time!

Why can’t they just check? So many times they just get the order wrong. Total chaos. Such a bad indictment on the franchise. They never get the order wrong in my favour either… the last one was missing 2 burgers and three large fries… guys it’s not rocket science. You are a disaster.

Visited today and used drive through. The guy on the intercom started shouting because he kept getting my order wrong. I shouted back and didn't finish my order. I drove around to the kiosk and told the staff there. The guy who I spoke to turned up and said it wasn't him I talked too. So as I continued my complaint he interrupted and told a pack of lies, proving it was him on the other end and that he had just lied about everything. He called the manageress and she was even worse. She continued the lie and said she heard everything and that I was rude. I asked her if everything was recorded through the headsets and she said yes. So I then asked if we could play it back and listen to see who indeed was rude but she declined. The staff are very rude and disgraceful and continued to get my order completely wrong. Shame on them all for unacceptable behaviour, I won't be returning to McDonald's with people like this working there, but sign of the times I am afraid!

Went to day to the drive through, as felt not well enough to sit inside Ordered and paid for our food. Then asked to wait in the numbered area. And staff would bring it over. After ten minutes and still no food Went in to find where our food was The lady apologised and handed me a bag that had been sitting in the side . Told her that I hoped it would not be cold, she said it wouldn’t be. Took it back to the car Well it was cold and disgusting! Didn’t feel like going back in again! Really angry about this! What a waste of a long journey and money!