Eastern Star - Coventry

Decided to treat ourselves with a takeaway Preordered our meals and collected. The food was ready BUT When I opened my meals The food was like warm,and was obviously prepared much earlier,so not fresh The duck with pineapple was such a disappointing choice. Full of pineapple but hardly anything else. No depth of flavour,or accompanied with any vegetables.Just a watery dish. My curry was bland,and needed more curry flavouring. The rice was hard,and no flavour at all. My spring rolls were overcooked,and greasy. Not worth the 17 pounds paid. Need to up their game if they need customers to return. Also the front desk assistant,is quite rude and abrupt when meeting you.

The shredded beef I had was that overcooked I either physically couldn’t break it apart, or it snapped. My mother’s meal was nothing like the description according to the restaurant mixed veg means some onions a slither of pepper. An evening of eating boiled rice isn’t what I had planned! I have now spent the past 20 minutes profusely vomiting thanks to their “food”. My mother has just got off the phone with the restaurant, who claim they won’t do anything because the order was two hours ago (I ordered at 5:30, rang the restaurant at 6:45) she refused to acknowledge the time for delivery, eating (attempting to eat the beef) and then vomiting time. After her being dismissive, and claiming nothing was wrong, my mother then said if she wasn’t going to even apologise she would get in touch with trading standards. Then miraculously the woman could no longer understand English, and handed the phone to a driver. The driver then announced a refund would be delivered, and she hung up.AVOID.

Quick delivery and good food . Sometimes better than others but always tastes good. I live in a flat and unlike other delivery outlets they don’t argue about delivering to my door

Food always nice and tasty Never had a problem and always very quick with most deliveries. If you have a voucher though that they have given for discount you can’t use it if you order through one of the food apps you have to ring direct

Been using these guys as our local Chinese takeaway for a couple of years now. Amazing food usually. I always order the same thing, everytime without fail. This evening was no different. Phoned them up when the incorrect order turned up. She argued on the phone accusing my partner of lying about the order. Didn't offer any remorse for the error on their part or even a rectification... Shall unfortunately not be using again. The food may have been amazing every time to date, but the fact there was no apology or even offer of remedy says enough for me. Crying shame.