Dunkin' - Concord Tpke, Concord

Has to be the nicest staff of any Dunkin Donuts in New England. Very clean restaurant, and everyone greeted you with a smile.

Very clean and prompt polite service and coffee is hotNot luke warm like some other Duncan

The girls are always friendly and very professional (very fast).

Great service, good coffees. Good butternut donuts. The double chocolate donuts are terrible, very little chocolate flavor. The glazed are simply uninteresting.

I ordered coffee and a ham and cheese croissant on my app. When I picked it up the Thoreau St DD, the croissant was burnt on top. I ask the employee to please make me a new croissant. She went ahead very begrudgingly and heated up a new one. While that was happening she turned to her coworker, speaking in a different language, about her dismay!The croissant was not cooked properly, cold on the bottom and crispy on the top. I find this extremely disappointing that asking for something that I paid for and am going to eat became such an issue. What happen to standards. You need to train your employees how to interact with customers!