Qdoba Mexican Eats - COEUR D ALENE

They're trying their best. But at low /h compared to other jobs, they tend to become less motivated workers. Great food! I just need a tiny faster service. Go on!

The food was good, but the servers kept asking me questions that I didn 't understand what they meant, and then getting impatient with me for not understanding. Do you want anything more from this side? This side of what? I think a little more explanation and clarity could go a long way.

They were short handed an had alot of take out orders. The place hadnt been cleaned for the day. I do not know why they let us n when they were only doing take out. It took about a half hour to get to place our order. They had not made the ice tea for the day. the food was not very good because there were too many empty containers to chose from. Very disappointed.

Let me just start by saying this was my first time ever ordering from Qdoba. We ordered delivery (via doordash). Upon opening our order, it was noticed that my fajita steak quesadilla was not in the bag. I called Qdoba and they apologized and said I could come in and pick up one. They told me to wait a little bit to go in because they were very busy and waiting a little bit would allow the line to die down. I reluctantly drove to the store to pick up my new quesadilla when I found out they could not make the fajita quesadilla due to not having the vegetables. They asked if I would like to have just a plain steak quesadilla, which I said yes. I did mention that I would be getting charged (via doordash) the greater amount though and I would like this to be taken care of. I was then told that a manager was not on shift and that I would be getting contacted the next day. This was 4 or 5 days ago and I have yet to receive a phone call. The staff handled it the best they could without having a manager on shift which is odd to me in a fast food environment. I was offered 2 free entree cards for future visits, but it's pretty unlikely I'll visit there again. In addition to this, whatever they may put into the quesadilla causes it to become soggy, which was kind of gross and I didn't eat some of the quesadilla due to it.

Let me start by saying I am a long time Qdoba customer. I have eaten there hundreds of time. Over the last few year I have seen the corporate managment ruin a great place. The menu has been hurt and the employees have gone down hill. I used to go here years ago and the staff seemed to love working there regardless of location. At my local locations I would see the same staff and manager there for years. I always felt I got what I wanted and enjoyed my meals. Fast forward to now. I never see the same people working at the same location for more than a few months. Employees done seem to enjoy there work. Managers are not noticeably present. Menu has been changed and not clear. You can't add items like some jolepeano to you protien chicken bowl without a upcharge for making it a custom bowl. Restaurants are gutted to adhere to social distancing. Not to mention locations that used to be bustling are now dead. I am here eating now and this place is empty. Wake up corporate and bring back what used to be a great chain. I am not planing on being back for a while.