Wendy's - Cleveland

I had lunch today and instead of getting my own drink, the woman who commanded me gave me my drink.

If I could give 0 stars I would. We ordered a bourbon bacon burger, which didn’t come with pickles, onions, the right kind of cheese, or the bourbon sauce. We also ordered cheese fries and baconator fries, both of which came with almost zero fries, and no shredded cheese. We ordered buttermilk ranch with the baconator fries, which we also didn’t receive. We ordered 2 pineapple mango lemonades, both of which were 90% ice, and extremely diluted with literally no flavor. I also tried calling the store after placing the order to ask for no ice in our drinks, and they picked up, and I didn’t speak to anyone as the set the phone on the counter and hung up after about 10 seconds. I would be upset if I got this quality of food for free, needless to say I’m very disappointed that we paid almost $40 to be extremely dissatisfied.

The food is great but I have to have someone drive me to get service. I don't drive and there doors are locked when I try to go there. I have been told there only open sometimes . I feel that they are losing some business

Very dissatisfied this lady taking my order in particular, her name was Kathysha , really rude. I was trying to order and she was getting an attitude with no reason! If you don't like your job just quit! At least the food was really good.

Food was cold. The gentleman who took my order was very rude.