Starbucks Coffee - City of New York

The girls who worked today around 2:30 3pm are super nice and professional. Had no problems or attitude with my order. (Some do) It wasn't very crowded at this location and everything was very clean. Social distancing is enforced and everyone has their mask on and over their nose. My frap was made very well! Thank you ladies for the quick and easy service.

Hate this location. You either get your order completely wrong or nothing at all. Older barista who works there denied to get me a treat I ordered just because she couldn't get to it. That morning they were suppose to be open at 6 but didn't open till 6:40 and they still weren't prepared for any kind of customers. I dread coming here.

For months I've asked for decaf any decaf, hot or iced and they just never have it brewed. I work next door and get other beverages and foods, so I'm saying daily if not twice daily I check for decaf. How do you not have decaf? What happens with pregnant people or people with heart conditions? To make matters worse, they list that they do have decaf on the app, so you'll order it and then they tell you when you arrive that they don't have it and what else do you want.

The older woman with an accent that works here in the morning and doesn't wear a name tag her name may be Vera IdK. She is so miserable. Today she was wearing a viser. I cannot be around her in the morning, she kills any joy I might have had walking into the store. She is so gruff and yelling and staff and customers. I mobile ordered and she went through my phone, then took my phone somewhere. Unreal. She needs to learn the policy Bc refills are $0.50. She's trying to act like they don't do refills. If you still need to come here, there is a restroom and seating in the front.

Staff here is pretty nice, and they work well under pressure. The line was pretty long and I was able to get in and out in less than 10 minutes, even with the drinks being made with espresso. Mobile orders were rolling out in record time as well. I'll definitely check them again when im in the area.