Victoria Albert

After reading reviews we decided to meet here for some food before catching our train, the bar staff were very nice and was having a lovely time, we ordered a couple of platters when the food arrived it was barely warm, i spoke to a member of staff who felt the food and agreed, he then got the manager who also felt the food and agreed it was not hot. he offered to re-make the food but as we had a train to catch and was hungry we didn't have time for this, he offered to refund the platters which we agreed to. About ten minutes later he returned to the table with the chef to take the food away or he could not refund it, we said to him again we have not choice but to eat luke warm food and did not have time to wait for more. If after feeling the food and offering a refund he wanted to take the food away he should have said that at the time and not returned with the chef which made us feel like were lying, he also could of offered a partial refund which would have been acceptable. He didn't refund any of it and we were left feeling embarrassed and uncomfortable as people were watching leaving us with a bad taste in our mouths and it wasn't just through the food. the complaint was handled very badly by the manager

I had a great time this morning enjoying a coffee at this restaurant. Heny provided excellent service, being very helpful and polite. I will definitely be returning again soon.

This restaurant is absolutely fantastic! Anil is a superstar and I love this place. I would give it a 10 out of 10 rating. You can't ask for anything more from a pub in a train station - they have cold beer and friendly staff.

Heny who served me twice was efficient smiley and charming. She is a good asset for your company.

Heny has been amazing and welcomed me and my boyfriend. We have had a wonderful end of day experience. The service has been 5 star.