Romano's Macaroni Grill Otay Ranch

Food was delicious just not really hot but hot cold kind of semi warm but they where pretty busy because of Valentine’s Day

Got Resevarion 7pm did not set on the table till 7:45 pm got our food at 9pm really bad service

I had dinner reservations for 6:45, we didn’t get seated until 7:30. We didn’t get our food until 8:40 and left at 9:10. Waitress tried to put a beer on my receipt because the other patrons left. I hope next year they don’t take online orders

We reserved for V-day three weeks in advance. We arrived on time and had to wait 30 minutes past the reservation. We ordered off the special menu for the day to which they seemed to struggle to support. We ended getting our food two hours later. My prime rib was luke warm and my wife’s chicken was COLD. We sent back my wife’s plant to only get an even colder Chicken. My wife asked to remove that food from our bill and instead of that they gave a 25% discount on the couples meal, which doesn’t add up. As I was observing almost the entire restaurant was not getting their food in time. I think it was an issue with the kitchen staff proper planning out meals.

Service very slow, look an hour for us to order and get our food. Was busy becouse of valentine's but an hour is a little ridiculous.