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Bidrage med feedbackWe loved the Franklin and were very skeptical to stay when it changed hands to the graduate. We stayed at the ac our past few times. However this time, we had to work remotely from the hotel and the graduate offered a 2 room suite that allowed my husband and I to work in different rooms without disturbing each other. The graduate serves this purpose and delivered so much more. From arrival, to the cleaning ladies, to Dax, the amazing bartender to check in, to the beautiful balcony, it all over delivered. We were allowed early check in. While Not guaranteed, it was clear that much effort was put into getting people comfortably into their rooms. The room is beautiful. Take time to see all of the very unique big and small touches that will make your heart turn sky blue. The living room of our suite was spacious and had a sofabed comfortable enough to accommodate our 10yo. The location is the best in town. A huge bathroom was elegant and beautiful. High ceilings and big windows finished it off. The balcony and vet looked Franklin street from the 5th floor and was so beautiful to have coffee to start the day and a beverage to end it. We enjoyed dinner at the trophy room restaurant. The drink menu is amazing, the food menu was good but limited. Our room was spotless and cleaning was perfect. Hotel parking was easy. Pull forward and push the button if the check in spots are taken. A larger food menu would be nice. This will be our go to any time we are back in town. Thanks for an amazing stay!
Great staff and cute hotel with spacious terraces attached to the rooms. However, the AC units are truly obnoxiously loud- you could not be on a call or sleep while the fan is running. Maintenance guy was kind enough to bring me a bedside fan so I managed, but if you are even a bit noise sensitive I would not recommend this hotel.
This location is perfect being close to UNC and also all the restaurants on Franklin Street. The staff was excellent and friendly. The shaken espresso from the Trophy Room was very tasty. Fitness room was small but clean and has enough equipment to get in a proper workout.
Hotel is in a great location. Service is outstanding! The only complaint I have is the bar needs to open before 5 p.m. each day. 3 p.m. would be great to start happy hours especially on the weekends. Need better coffee machines in rooms.
The tea was fantastic, but the service was occasionally a bit slow. I'm also disappointed to learn that they are changing their name from "Cha" to "Tea House." While the service itself was good, it could benefit from being more prompt. It would be helpful to have a designated waiting area for drinks so that customers don’t feel like they're obstructing the space.
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