Tropical Smoothie Cafe - Carrollton

DON'T GOOOOO!!! HORRIBLE SERVICE!!!!! I routinely gave business to the Carollton location while receiving ONLY subpar service. On this day the manager denied replacing my smoothie after dropping one of the two purchased due to my lid not placed onproperly. His tone was than professional demonstrating no genuine willingness to assist. Saying to me, Too bad I did not seethe lid, I will not replace, good bye, etc...... I understand his thought of not giving the bank away but I was a regularpatron due to location. I always knew the customer service could stand to be better. Now I understand why. They do not careabout service for you nor appreciate the customers..only your money. The team has a terrible leader and that is bad businessand horrible team development. Manager is not leading by example!!! If I could I would rate NO STARS!!!! I will no longer visitthe Carollton, Smithfield location!!! I will drive the extra miles for good service and that is not found in the Carrollton,Smithfield location!! DON'T GOOOOO!!

I got the smoked grill cheese and a Smoothie. The Smoothies was great as always, but the grill cheese had very little cheese on it. Let's just say it looked absolutely nothing like the picture on the menu. For $6 it should've had plenty of cheese. Won'tmake that mistake again. Very disappointed.

Stopped here on my way home from a weekly trip from Va Beach to Newport News (before the pandemic) and looking forward to this stop and the nice ride over the James River Bridge when the weather was nice.

Great sandwiches and wraps food tasted fresh and was delicious

Love this location. Great food and service and of course...great smoothies! I highly recommend giving t-smooth a try.