Subway Kingstown Carlisle Gearshill Road

We stopped off on our way home and the place was empty apart from customers at the counter. It was quite apparent that the young lady behind the counter was not in the best of moods and clearly did not want to be there. She never raised a smile. She asked a colleague wether something needs toasted before or after it was placed on a sandwich and was dismayed when told it was before. She got a cardboard tray and reluctantly toasted said items. She then asked the lady in front of myself and my partner what she wanted and when the lady asked her to change her gloves she retorted that she was only handling food items. The lady pointed out that she had been round the back of the store and under the counter shelves wearing the same gloves. She huffed and ripped her gloves off and threw them in the bin. We walked out in disgust at the way the young lady behind the counter reacted to the customer. I raised my voice to the young lady saying that you do not treat customers the way that she has. I have never seen a member of staff react in that way before and I was totally shocked.

Helpful nice staff Tasty sandwich first experience with subway in 6 years would recommend would go again but I do not live in Cumbria

Food was alright but the toilets are disgusting in Carlisle Kingstown industrial estate, sanitary towel bin is overflowing with used tampons and sanitary towels, the mens are covered in dried on poo all over the seat. Yuk so unhygenic looks like it hasn't been cleaned in weeks or rather months. I went in an hour after it had opened I have my reciept to that hasn't been from that day , I said about it they know know it's like that cause they didn't seem bothered or phased by what I was complaining about. Get your toilets cleaned and empty your bins and stop being disgusting. No need for it

I come here often and each time it just gets better and better the staff and service is 10/10 I couldn’t ask for anything more, so accommodating!! Food is always fresh an hot. One of the best subways I’ve EVER been to! Cleanliness is 10/10 aswell all covid rules applied.

3 guys making and seving the food! All 3 had a beard, not one of them was wearing a beard net! Very off putting considering the normal high standards of Subway!