Pret A Manger Capitol Centre - Cardiff

One chilly December morning, we decided to stop in for a coffee and some food. The staff was extremely friendly and welcoming. The coffee was excellent, piping hot (which I prefer over lukewarm), and I also enjoyed a delicious egg dish.

Totally disgusted by behaviour of a young member of staff, he has been very rude on a number of occasions.

I visited this morning at about 930 am for a cappuccino and croissant which I have always enjoyed. I joined the queue and had to wait several minutes because only one staff member was serving. This has happened many times. When I was finally served, I was told there was no crockery available and that it would have to be a paper cup. I don’t think it’s on to pay nearly three pounds for a coffee and then have to make do with a paper cup (with no discount). There have been several problems with this branch in the recent past. During the winter the shop was cold, I was told this was the responsibility of the shopping centre manager and that nothing could be done. Also a couple of months ago, it was paper cups only for several weeks. They also replaced the seating a while ago, increasing capacity, but at the expense of comfort and space. I like Pret food and drink, but I feel improvements wouldn’t go amiss here. I haven’t experienced similar problems at other Pret shops.

I meet my father for lunch her almost every week. The staff are always friendly and welcoming, particularly the longer serving staff as they do recognize regular customers. The food is always of excellent quality and reasonably priced. I love the fact that you can get a coffee for 99p! The only negative I have is that they don't do the duck salad anymore which was my go to meal.

We regularly visit this Pret A Manger and consistently receive excellent service and very good coffee. The gentleman who serves me is very smiley and courteous. My favourite stop for a pick me up whilst shopping.