Plymouth Arms - Cardiff

Very disappointed with the response from the Plymouth in regards to my resent feed back. Lack of items again available on the menu, this wasn't the first time this had happened. The portion size for the price of this food is not good enough ,£16.95 for the below picture I had not touched this at all. The response I had back from the Plymouth left me speechless to be honest, there were 3 of us that had booked in for food that night and not one of us were satisfied with the overall experience not to mention the response from management that they didn’t agree with any of our comments and said that the below picture was value for money. Had this been dealt with differently I would not of written this review.

Really disappointing experience for Sunday lunch. Firstly the positives, a beautiful area and a really nice place to relax, staff were polite if not particularly attentive. 3 of us ordered lunch, my daughter was missing half of her chicken, when it was brought out, no apology. My partners chicken was inedible due to being so dry. No parsnips on any meal, asked and we were told they don 't have any. Horseradish sauce was a already half used jar with no indication when it was open. Potatoes had been left under a heat lamp and were very dry. Menu says 'as much gravy as you like ' but no gravy was given and had to ask for this too, a tiny pot was provided. 1 order of the three meat lunch and the meat portions were tiny. One small chicken leg (overcooked), really small slice of beef and pork (both tasted good but so small). By the time all the questions were answered and the chicken was replaced our meals were lukewarm. Not a single person asked how the food was and we got the impression this was deliberate. Really frustrating lunch that cost £75 for three of us with soft drinks.

Not too impressed with the chicken on sourdough sandwich I ordered for lunch. Both the bread and the chicken were dry and stale tasting. The chips were nice though, as were the other 4 meals ordered. The Eton Mess dessert was nice except it was smothered in Pistachio nuts. We sat outside and although you can't control the weather, there was an incident when the very large umbrella on our table, blew away. My young Grandson's reflexes saved a lady on the next table from what could have been a nasty crack on the head. My son had momentarily taken his foot off the base of the umbrella and after the incident realised it hadn't been weighted down with water/sand, making it totally unfit for purpose. Every person in the garden reacted in horror and yet not one member of staff even glanced out. I find it hard to believe they didn't hear the rumpus it caused. Other than that, when we arrived, the very mucky table was quickly wiped when staff were asked. Service was timely, considering how busy it was and tables were quickly cleared as customers left. Dogs are welcome and the 5 or 6 there, including ours, were well behaved and sociable. The untasty sandwich and fly-away umbrella were unfortunate and wouldn't stop me returning to this lovely old pub. I would suggest filling the weights on the umbrella stands though...

Very well presented meals Unfortunately the food was average at best.What made it worse was the disgusting service we received from the staff.The one member of staff long brown hair was nothing short of rude and made it quite clear she saw us as an invonvenience.Not even a goodbye and thank you on the way out .Customer service training is needed all round.

The food was low quality compared to past experience. The service wasn’t at all attentive despite there only being 4 tables eating. We had to order drinks twice before eventually cancelling due to the delay as the waiters were standing around. Price per person: £20–30 Food: 1 Service: 1 Atmosphere: 3