Albany Fish Bar - Cardiff

A mix up on receipts in store. Uber eats superb. Not drivers fault Dodged calls trying to rectify

Fantastic service from the team at Albany Fish Bar! They had some delicious fish chunks left over from a previous customer’s order and Sam very kindly gave them to us for free. Thank you!

Ordered from here today and it was horrible. Soggy cold chips and sausage and parts of our order were missing. The food that was there were mostly cold. My kids ended up throwing most of it in the bin. For £40 you would expect alot better. Definitely would not recommend this place.

Ordered takeaway from them tonight and they missed ideas of the order. I made them aware and they said they provided them and it was my mistake. I normally would bother challenging it but it was my 5 years olds items they missed! When I started to challenge the person to say they hadn’t provided the full order they said they didn’t understand me and it was my error. Terrible service and the way the individual spoke to me was disgusting.

I am a Muslim hijabi girl and I ordered fish and chips yesterday in the afternoon and it’s Ramadan(fasting period) and the guy who gave me my food after I payed made a very disrespectful comment asking me “Are you ordering for iftaar?” And i said yes and then he responded with “ aren’t you ordering a bit early? Iftaar is later in the evening it’s afternoon now.” He was implying that I am ordering to eat it now because he is assuming I am on my period, as girls don’t fast during the month if they are on their period! I could be sick or anything how dare he have audacity and disrespect to ask about why I am ordering my food early before breaking fast time? Why does he care about whether I am fasting or not? The sexual connotations behind this as he was trying to embarrass me in front of all his workers by implying I was on my period hence why I was eating early! Very inappropriate and disrespectful! I was the only girl ordering at the time as well no one was in the store. I was tired that day so I did not respond back and ignored the comment and walked out with the food however I am never going again! Very unprofessional, inappropriate and extremely disappointed! May Allah forgive you