Chatime - Burnaby

Decent Chatime???? Most drinks are good, I come here a lot when I want bbt and I'm shopping at Metro. Better than the little tea house beside Superstore, but now in 2022 is sub-par compared to the Coco's near The Bay.

Got the BT21 Kosmos drink with coconut jelly and a lychee green tea with aloe. Both were larges totally forgot to ask for the purple packet that I was supposed to get... So I didn't get one ???? Line was pretty long when I got there but it moved prettyfast and I didn't feel pressured to order quickly. The wait to get my drink was reasonable given the big line as well, sothey're pretty efficient. Drinks were yummy as expected altho 50% sugar was still a bit sweet for me. Will need to go down to30% next time.

I do not recommend this place to anyone. The female staff member wearing glasses refused to give me my drink, which had already been prepared and was sitting on the counter in front of me. When I asked if it was mine, she insisted it wasn't, put it aside, and made me wait longer before finally handing it to me. While I was waiting, an unsettling customer who seemed to have mental health issues bothered me. If the staff had given me my drink sooner, I wouldn't have had to endure such an uncomfortable situation. I will not be returning here again.

The experience was great! I ordered my drink and this time I made sure to get the larger size. The drink was delicious, but I still find it not quite enough. I really think they should introduce a bigger size because I absolutely love my mango smoothie with half sugar and pearls. Overall, I had a wonderful experience and would rate it 10/10!

The service is quick, and the processing times are average and reasonable. The prices are comparable to those of other restaurants in the area, and they accept credit cards. The location is convenient, situated near the Metrotown entrance from the SkyTrain and bus station. The drinks are fairly good, and while most of the staff are friendly, this can vary. However, the food quality is inconsistent; sometimes it’s quite good, while at other times it can be really disappointing, and the portion sizes also vary.