Surge - Buffalo

I had a wonderful experience with the food, which was delicious, and the restaurant was exceptionally clean. The staff was also very friendly. However, I encountered an issue this time: it took over an hour for our food to arrive. We were the first customers there at 4 PM on a Friday, but three other tables were seated after us and received their meals before we did. The waitress apologized multiple times and explained that they were busy with takeout orders and that ours was being prepared, but it still didn't come out. The restaurant got quite busy, and there was only one waitress serving the floor.

What a strange place. My experience wasn 't necessarily unpleasant. Just unsatisfying. Our waiter was a bit non-verbal, but conversing with someone who mutters most of the time and who won 't talk to you about your experience, especially in a services role is a bit frustrating. He never asked how our food was, I had to repeatedly ask for some more coffee or water, and when I requested additional creamers he forgot and I just confiscated some from the empty table next to ours. He also just left the coffee pot on our table, which if that 's how they do it here that 's fine, but if I wanted to pour my own coffee I 'd make some at home. Speaking of making things at home: I ordered the corn beef hash with over medium eggs. That took about an hour or so of waiting. Only for it to come out not only somewhat burnt on the bottom, a bit gummy from how long it has sat out, and slightly cold. The corn beef was flavorless and resembled something I 've made from a .49¢ can Ive bought at Tops before. The rest of the food was just as uninspired. When a manager/owner came up to ask how our food was, after telling him he says well it seems you ate everything so it couldn 't have been that bad I replied Ive still got to pay for it which was true. I ate everything because I was pretty hungry and am not one to say this is bad, I refuse to pay for it . I will pay the bill and consider it a lesson learned on where to spend my money next time. The other thing id like to comment about is how the servers were literally running in between the aisles from the kitchen to the service floor. Sprinting down it like it was track field. Honestly ridiculous. Unless there 's a fire/emergency there 's no reason for them to be running inside in the restaurant around patrons like that. Overall, 2 stars because the food was edible but nothing special and the wait staff was present but somewhat useless.

I would rate the food as being mediocre. It was an okay flavor, but not hot. The ham was quite salty, and the home fries were barely warm and soggy.The server took a bit of time to bring out the food, but no silverware, until we asked. Not a huge deal as we all can forget stuhere and there.The problem was that she never once stopped by to see how we were doing. It took a long while for her to finally bring the bill. Then, another long wait for her to bring our cards back. It must have been well over 20 minutes waiting. No exaggeration.I usually tip over 23%. Not today. She did not earn it.We won't be back. This ranks up in my five worst service experiences ever.

Absolutely DISGUSTED by the employees in the kitchen. I work next door and every day on my way into work am left feeling uncomfortable by the men in the back. This is a reoccurring issue from these men. Today for example, on my way into work and I hear a whistle, I turn to look in the direction it came from and sure enough Surge’s back kitchen door wide open and an older man waving at me. My younger, UNDERAGE sister works next door as well and has had the same issues. UNACCEPTABLE. Do better to teaching your employees what is appropriate and what is straight up disgraceful.

Surge has nice ambience, is very clean and service is excellent. I love that the waiter left a full carafe of coffee at the table so I didn't have to wait for refills. My son loved his cheeseburger and fries and my Spartan omelette with pancakes was very good. We'll definitely return.